Medical Debt Collection & AR Management Services
Improve recovery rates while maintaining patient and client relationships.
We provide professional, ethical, and fully compliant debt collection solutions for healthcare organizations and professional service businesses. Our approach prioritizes clear communication, respect, and regulatory compliance.
Ethical & Effective Collections
Our collection methods are grounded in professionalism and respect. We understand that unresolved balances can strain both finances and relationships, which is why we use patient- and client-friendly communication strategies that encourage resolution without confrontation.
We focus on transparency, adherence to all regulations, and tailored outreach techniques proven to improve collection outcomes while preserving trust.
HIPAA-Compliant Processes
We follow strictly regulated processes to ensure that all PHI and sensitive account information remains fully protected throughout the collection cycle. Every step aligns with HIPAA, FDCPA, and state requirements.
Patient-Friendly Communication
Our trained team communicates with patients and clients respectfully, clearly, and professionally, helping them understand their balance and available options without pressure or intimidation.
Early-Out & Patient Collections
Early-out services help resolve balances before they age into bad debt — improving recovery rates and reducing long-term collection costs. We act as an extension of your team, handling outreach, follow-up, and resolution in a manner consistent with your practice’s communication standards.
Recovery Reporting
You’ll receive detailed reports outlining outreach attempts, payment activity, recovery trends, and overall performance — giving you full transparency into your outstanding accounts.
Commercial Debt Recovery
We don’t just handle patient balances. We support attorneys, professional service organizations, and commercial accounts with efficient, compliant recovery strategies. Whether the debt involves third-party payers, companies, or contract-based services, we work diligently to recover what’s owed.
Tailored Collection Strategies
Each organization and account type is unique. We develop customized collection approaches based on your industry, payer type, account age, and communication preferences to maximize recovery without damaging relationships.
Attorney-Ready Documentation
Some accounts require escalation — and when they do, proper documentation matters. We maintain complete, organized, attorney-ready records for accounts that may move into legal review or further action.
This includes:
- Full account history
- Contact logs
- Balance breakdowns
- Letters and notices sent
- Payment attempts and communication details
This level of documentation ensures seamless escalation when necessary.
